Vodacom to repay money taken from my account **********ly.

Vodocam, I have now been waiting for almost a month for someone to confirm that all ********** activity on my account has been cancelled and that the amounts deducted from my personal bank account be paid back. After spending hours on the phone and talking to 7 different people I have still to receive confirmation of the amount I am to get back. So after phoning again today, it seems not to have been done and that I had to log yet another ticket for it to be fixed. PLEASE CAN SOMEONE GET BACK TO ME!