Vodacom to remove listing from all 3 credit bureaus

Good day,

My name is : Navitha Baulraj

My Contact number is ***

My email is ***

Vodacom Account Number : I***-8

I took out a cellphone contract with Vodacom in 2007, I called the Vodacom call center on 082135 in Oct 2019 and I was told that the account was settled and closed. I also received a settlement letter. The settlement letter confirms that the credit bureau would be updated in 7 days.

I paid for credit checks with XDS, Experian and Transunion today and I can confirm that I am still listed with Vodacom on all credit bureaus. This leads me to believe that the instruction was not sent to the bureaus. I now need to apply for a home loan and I am inconvenienced.

Can someone please assist?

Thanks