NF
Nordlind F

1 reviews | Active since Dec 2017

31 Mar 2026, 14:45

Vodacom **** to me to my face

The way Vodacom forces clients to take on a new contract is appaling, ********* and *****ulent. I am sure is ********l. I was called by one of their agents to be told that I will receive a free new Huawei phone. I said I did not want one and that I do not want a contract, I want to remain on a month to month basis. He carried on that this is a free phone for being a long term customer as a thank you gesture for not migrating to another service provider. I was reluctant to accept this as I told the agent that in my expereince there is not such a thing as a free lunch and doubted this is true. He carried on that this a free phone from Vodacom and reassured me this does not imply a contract but remain on a month to month basis. After making sure this is correct I allowed this and he sent me the phone. I was just notified this morning that my contract with Vodacom was initiated and expires in 2029. I was fuming with indignation. Called, complained, and it was escalated. Still waiting for a reply. No email yet to confirm. They will have to check the recording. I am so disgusted with this approach I want tho throw up. I will never trust anything that comes from Vodacom ever again. I hope my complaint gets resolved they can get the Huawei back and cancel my unwanted contract. If I wanted a contract I would have not chosen a Huawei anyway. Aparently I had 14 days to cancel but what to cancel when no message confirming the contract within such period. It was deliberate. Thinking was a free phone, what was then to cancel not knowing I have entered one!!!. Last year I was charged for extra data on my phone, the bill went up to nearly R850 a month - also without my permission. Again I had to complain. For whomever reads this do not accept anyhting from them, and for those that are working there, I am sorry but you will lose lifetime clients. Maybe you think is worth it. I dont.

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Replies (1)
Vodacom
Vodacom's reply01 Apr 2026, 07:37
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team