Vodacom - To many people, not nearly enough done

We have been dealing with one person after the next, to sort this contract out, to date no one seems to know what the other one does. An refund and cancellation of contracts had been discussed, only to find out, one department has not done their job and we continue to keep paying for something every month! This has been going on since July 2020 after numerous calls, store visits and now I have had enough!