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Marne C

1 reviews | Active since Feb 2021

13 Apr 2026, 10:29

Vodacom to lazy to allocate account

This is an urgent request to speed up your services as the payment was done 1/4/2026 already. Urgently reconnect the phone's.... Herewith please see proof of payment attached.Also ensure that the phones are connected immediately and inform on the credit note as requested yesterday.

How many times must I inform you that this account has been paid in full. It's time to catch a awake up and start reading these darn emails. I'm sick and tired of sending the same information and proof of payments over and over and over. Allocate this account and get these phones reconnected. I'm totally disgusted in the service we are getting from Vodacom. Pathetic. Sort this out now for the last time.

Now this account has been handed over to TSL Legal. And the reviews I have read seems unreal.

0
Replies (2)
Vodacom
Vodacom's reply13 Apr 2026, 14:35
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
MC
Marne C's update13 Apr 2026, 17:17
Reviewer Update
Goodday

Thank you for your email.

Take note that both accounts are paid in full and that it is an issue for someone to allocate the accounts.

B*** account has been paid up and closed since 2023. New account I***2 was paid up in full on April first.

Give me a reason why this account has not been allocated correctly as previous times we informed Vodacom that incorrect account has been used it was allocated correctly.

Now you TSL comes out with another story.

Get Vodacom to sort out this account.

If something happens to my parents due to Vodacom neglecting to do their work, I am holding them personally accountable for that.

Let Vodacom catch a wake up to do their work. I have been a bookkeeper for over 20 years and it does not take note than at least an half hour to allocate payment to an account. So dont come with any excuses.

Sort this account urgently please.