CW
Craig W
1 reviews | Active since Mar 2009
25 Mar 2022, 10:49
Vodacom time wasting
With so few competitors in this space and with you locking customers into contracts for 2 years it makes moving harder and so presumably you dont really need to improve your service. Findind information is hard, constant technical difficulty messages from your app to your website, messages that dont get responded too etc. It just goes on. It takes so much time to get things done. Please, eat your own dog food. Your hello peter rating and net promoter score should tell you there is a disconnect between your service and consumer satisfaction.
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
25 Mar 2022, 11:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Mar 2022, 11:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
CW
Craig W's updateReviewer Update
25 Mar 2022, 12:49I've been on FB chat since 10.17am, it is now 12:44. Your agent asks for info then waits for ages only to come back and ask me for more information. Just ask for what you need in one go. And your consultant still hasnt gotten back to me. All I want to do is update my address.
CW
Craig W's update25 Mar 2022, 12:49
Reviewer Update
I've been on FB chat since 10.17am, it is now 12:44. Your agent asks for info then waits for ages only to come back and ask me for more information. Just ask for what you need in one go. And your consultant still hasnt gotten back to me. All I want to do is update my address.
CW
Craig W's updateReviewer Update
25 Mar 2022, 13:17After 3hrs of being online with the social media team, having sent emails etc etc I received an email saying....thanks someone will be in touch. No result, nothing accomplished just as my heading said, time wasting.
CW
Craig W's update25 Mar 2022, 13:17
Reviewer Update
After 3hrs of being online with the social media team, having sent emails etc etc I received an email saying....thanks someone will be in touch. No result, nothing accomplished just as my heading said, time wasting.
Vodacom's replyOfficial
29 Mar 2022, 10:48Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the Email Department made contact and assisted with the query.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply29 Mar 2022, 10:48
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the Email Department made contact and assisted with the query.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,