JB
Jason B
1 reviews | Active since Mar 2009
20 Sept 2019, 19:55
Vodacom time to switch
Advertises phones and contracts and does not have the phone, waited a whole week for a phone, need it, no feedback, phoned them and they say no stock. I might as well leave Vodacom and get better service, there are other service providers. They could have had the courtesy of contacting me sooner and keeping me in the loop JB.
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Replies (2)
Vodacom's replyOfficial
21 Sept 2019, 11:58Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Sept 2019, 11:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Oct 2019, 10:14Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards,Consumer Website Team
Best regards,
Vodacom's reply03 Oct 2019, 10:14
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards,Consumer Website Team
Best regards,