Vodacom time to Step Up and Deliver.

I am trying to convert a contract that expired at the end of October to a pre-paid. I have been busy with this since 23rd October 2019. I have since been billed again. Now there is obviously more to this story, and I don't want to "give incorrect information" on this website, but after approximately 15 telephone calls, 3 weeks of frustration, and numerous emails and no one getting back to me, I now need anyone senior in Vodacom who believes in customer care to contact me. Oh and in the meantime stop trying to get me to renew my contract. Come on Vodacom, Step up and make me want to say #iamstayingwithvodacom.