1 reviews | Active since Jul 2010
Vodacom - Time to sort out my problem
<p> After 5 months vodacom has confirmed that the samsung galaxy note 4 edge has been discontinued and the batteries are also not available. This was confirmed by email from vodacom customer care centre,</p> <p>I now have heard all your excuses and solutions and all your advice, none which have solved my problem.</p> <p>I still have about a year left on this contract, please let me know what vodacom is going to do to solve this problem.</p> <p>Please do not expect me to carry on paying for a handset that is on contract and which I cannot use.</p> <p>I now need a decision from vodacom to sort out this problem.</p> <p>I have now reached a point that I want a solution and no more running around in circles.</p> <p>Vodacom I am waiting for your decision so that I can make my decision regarding my contract.</p> <p>I am willing to hand in both my phones in at the vodacom shop at which I signed my contract and then you can cancelling the remaining time on my contract.</p> <p>I am going to stop my debt order until vodacom sorts out this problem.</p> <p>Regards</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Dieter,
Feedback has been provided and remains unchanged.
Regards,
Cassandra
Dear Dieter,
Feedback has been provided and remains unchanged.
Regards,
Cassandra
