JW
John W
1 reviews | Active since Oct 2013
29 Feb 2016, 12:41
Vodacom, time for Small Claims Court!
Why is it that Vodacom just responds to my HelloPeter messages but doesn't get them actioned?!<br> I have now been waiting for 21 days for Vodacom to transfer my contract to prepaid. Vodacom have acknowledged receipt of my application as well as my cancellation payment but they have not moved my contract to prepaid! Furthermore, it is almost impossible to get through to their cancellations call center!<br> <br> If my transfer to prepaid is not completed today, I will begin proceedings to institute a claim in the Cape Town Small Claims Court!
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Vodacom's replyOfficial
29 Feb 2016, 14:04Hello jwpwhite,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Vodacom's reply29 Feb 2016, 14:04
Official
Hello jwpwhite,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team