Vodacom Tickets

I had bought a whatsapp ticket and a social ticket during the first week of the month. mind you I had my own data on the phone apart from those tickets.

I normally do the balance enquiry about 3 to 4 times a day just see how far may balances are standing.

I picked up this past Friday 15/11/2019 when I was doing my 3rd balance enquiry that the balances for the tickets are not changing but only my normal data is.

I kept on checking the balance several times until this morning which still remained the same for the tickets. please take note that now my normal data ran out from all the whatsapp activities while have a whatsapp ticket with an outstanding balance of 210.21 MB.

I decided to call Vodacom's customer care this morning around 11:48 and I spoke to Lungile Khumalo who was busy laughing through out the call patronising me as if this is joke.

I asked her what was happening with the vodacom tickets as it seems like my normal data ran out because they are not working. I also told her I want my data refunded back to me because I bought those tickets for a reason.

she advise me that the vodacom tickets have been discontinued. when I I asked her why were we not informed that they are discontinued she could even answer me instead she tells me that were going to notice any way and call the service provider and find out. mind you she is laughing during this conversation.

she then advises me that her system is slow I must hold . when she comes back she tells me that she can only refund me R 10.00 because I bought the 1GB ticket for R 35.00 and the 210.21 MB data that's left is worth R 10.00.

She does not even consider the fact that my own data ran out because of these tickets that they decided to discontinue and not inform us. Take note that she is busy giggling during this conversation.

she the decided to escalate a query ref:***.

I want my personal data refunded to me and my 210.21 MB whatsapp data as I paid for it.

I want Lungile Khumalo to contact me and tell me what was funny about me demanding the the data the i bought with my money that that I work hard for.

Should this query not be resolved within 24 hours. the ombuds and competition commission will be involved.

Regards, Angry Client. Ditshekgwana Mokhema