LH
Louise H
1 reviews | Active since Feb 2019
28 Feb 2019, 08:22
Vodacom Ticket Nightmare
I've recently discovered your Vodacom Tickets. A great initiative I thought. Until I actually spent more than R100 on different tickets for the month. R35 Whatsapp, R60 Social, R50 Music. Lastly, I loaded 500MB any time data for any other internet needs (Googling, etc)
Excitedly I started going crazy on Deezer, Pinterest, Whatsapp. Just to realize: Vodacom was still deducting from my regular data bundle, ignoring all those wonderful tickets I just bought. What's the point of these bundles if they're just going to stand in the back of the line with billing?
I am seriously upset. I have spent so much on data these last few months. Seriously considering switching providers!
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Replies (2)
Vodacom's replyOfficial
28 Feb 2019, 09:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Feb 2019, 09:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
01 Mar 2019, 14:10Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Team
Vodacom's reply01 Mar 2019, 14:10
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Team