Vodacom ****gery!

I called to cancel the line on 1 Feb because I had moved to a new place. Spoke to Sisiko who advised me not to move the line but relocate it. He asked me to email him a UNP number which I responded to say I didn’t know what that was 2/3 days later. He didn’t respond until I called again on 12 February when I spoke to Sphokazi for another 1.5hrs trying to resolve this. She advised that my number is linked to a business address and name that I know nothing about. She couldn’t locate my address so she advised me to cancel. I asked her to call and give me feedback about the business issues, till today I’m still waiting. End February a debit order went out from my bank account but thought it’s fine because they said there is a notice period. After the debit order I get a SMS notifying me that they have received my cancellation request and will process and that they will debit again end of March. When I saw this I spent another hour on the phone with Zodwa who tried to help me escalate this matter only to come back with a sorry I can’t help you. More of my time wasted. This is broad day light ******* and what to state that I will block this March debit order because their people delayed the cancellation, I doesn’t make sense to pay for 2 months of not having used the service..in what world! What frustrates me most is that an influencer I follow has a similar issue. She posted once and her issue was resolved the next hour. I’ve been a Vodacom customer for too long to accept this kind of abuse!!