BR
Barco R
1 reviews | Active since Dec 2016
10 Jul 2020, 20:18
Vodacom Throttles our connection relentlessly!
My Vodacom connection get's cut off or severely throttled every Friday until Monday. This pattern has now continued for the past 2 Months. In June my service became unusable for weeks and was not restored until the last week of the month. The service does however have available data. It just gets throttled beyond being usable for now reason whatsoever.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
11 Jul 2020, 11:17Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Jul 2020, 11:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
BR
Barco R's updateReviewer Update
13 Jul 2020, 10:46Sorry you seem to have throttled all of my connectivity. I have not received any message from your support team. This morning I can barely load the HelloPeter Page. Email and Voip is down.
And some pages especially International websites including Google is severely degraded. There's no doubt in my mind that my connection is suffering from unfair throttling.
Since this is a business account further throttling (which has now gone on for 6weeks running) connectivity is rather important especially during a time of national crisis.
I propose to throttle your payment by the same margin as connectivity if this is not resolved within 3 Business days. You say throttle 99% of the connection and call it a working connection. I Say throttle 99% of your payment and call it paid.
And some pages especially International websites including Google is severely degraded. There's no doubt in my mind that my connection is suffering from unfair throttling.
Since this is a business account further throttling (which has now gone on for 6weeks running) connectivity is rather important especially during a time of national crisis.
I propose to throttle your payment by the same margin as connectivity if this is not resolved within 3 Business days. You say throttle 99% of the connection and call it a working connection. I Say throttle 99% of your payment and call it paid.
BR
Barco R's update13 Jul 2020, 10:46
Reviewer Update
Sorry you seem to have throttled all of my connectivity. I have not received any message from your support team. This morning I can barely load the HelloPeter Page. Email and Voip is down.
And some pages especially International websites including Google is severely degraded. There's no doubt in my mind that my connection is suffering from unfair throttling.
Since this is a business account further throttling (which has now gone on for 6weeks running) connectivity is rather important especially during a time of national crisis.
I propose to throttle your payment by the same margin as connectivity if this is not resolved within 3 Business days. You say throttle 99% of the connection and call it a working connection. I Say throttle 99% of your payment and call it paid.
And some pages especially International websites including Google is severely degraded. There's no doubt in my mind that my connection is suffering from unfair throttling.
Since this is a business account further throttling (which has now gone on for 6weeks running) connectivity is rather important especially during a time of national crisis.
I propose to throttle your payment by the same margin as connectivity if this is not resolved within 3 Business days. You say throttle 99% of the connection and call it a working connection. I Say throttle 99% of your payment and call it paid.
BR
Barco R's updateReviewer Update
16 Jul 2020, 14:30Vodacom has finally started to respond since yesterday. And today about this post.
The issue is being investigated but there's no solution yet. My internet is still down.
One package worked briefly yesterday for a few hours before stopping again.
I've since learned that Email and SSH protocols are being blocked on my services in addition to Throttling. No official word on why a business service is being blocked from sending or receiving email.
The issue is being investigated but there's no solution yet. My internet is still down.
One package worked briefly yesterday for a few hours before stopping again.
I've since learned that Email and SSH protocols are being blocked on my services in addition to Throttling. No official word on why a business service is being blocked from sending or receiving email.
BR
Barco R's update16 Jul 2020, 14:30
Reviewer Update
Vodacom has finally started to respond since yesterday. And today about this post.
The issue is being investigated but there's no solution yet. My internet is still down.
One package worked briefly yesterday for a few hours before stopping again.
I've since learned that Email and SSH protocols are being blocked on my services in addition to Throttling. No official word on why a business service is being blocked from sending or receiving email.
The issue is being investigated but there's no solution yet. My internet is still down.
One package worked briefly yesterday for a few hours before stopping again.
I've since learned that Email and SSH protocols are being blocked on my services in addition to Throttling. No official word on why a business service is being blocked from sending or receiving email.
BR
Barco R's updateReviewer Update
20 Jul 2020, 12:13Finally got a reply from Vodacom. It's taken 2 days for techs to get to the bottom of this issue.
And my service is now running at full speed again.
And my service is now running at full speed again.
BR
Barco R's update20 Jul 2020, 12:13
Reviewer Update
Finally got a reply from Vodacom. It's taken 2 days for techs to get to the bottom of this issue.
And my service is now running at full speed again.
And my service is now running at full speed again.