CS
Cheron S
1 reviews | Active since Mar 2018
06 Jun 2019, 10:35
VODACOM THREATS FROM OCTOBER 2018
Please do not threaten me on your ********** activity that took place at Vodacom.
It was made very clear to me that all payment was done once I had transferred a LUMP sum of your dishonestly.
DO NOT THREATEN ME !
I moved my service provider because of you BAD customer service and who on earth do you think you are , but sending letters like the attached with just amounts on with NO back up. How can one person ring up a bill when I no longer have a vodacom account ... and secondly you bringing this to my attention now .
You need re-look at your records and your staff .
UNACCEPTABLE AND I WILL ADDRESS THIS AGAIN WITH HELLO PETER and social media platforms.
What a joke!!!!
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
06 Jun 2019, 11:26 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Jun 2019, 11:26
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
06 Jun 2019, 12:45Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
RegardsVodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
RegardsVodacom Consumer Website Team
Vodacom's reply06 Jun 2019, 12:45
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
RegardsVodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
RegardsVodacom Consumer Website Team
CS
Cheron S's updateReviewer Update
12 Feb 2020, 14:22 DEAR VODACOM.....
I REFER TO THE ABOVE COMPLAINT … I SUGGEST YOU REMOVE THIS FROM YOUR RECORDS TO AVOID LEGAL ACTION FROM MY ATTORNEY!!!! I SUGGEST YOU IN THE MEANTIME GET ALL THE VOICE RECORDINGS FROM 2 YEARS BACK AND LISTEN CAREFULLY TO THEM AS I WILL BE SUMMONING FOR THEM. SORT YOURSELVES OUT VODACOM.
HAS ANYONE ELSE BEEN ********** BY VODACOM?????
EMAIL TODAY FROM Ncube Incorporated !!!
12 February 2020
RE: Vodacom ACCOUNT NUMBER: I*** We refer to the above matter. Your Vodacom account has been handed over to Ncube Inc for collection. Please note: Payment is requested within 48hrs, failure will result in adverse listing and further legal action, R4129.64 is outstanding. Kindly contact us on *** to make payment arrangements and find out if you qualify for a discount of up to 60% Yours faithfully Ncube Incorporated [MID:VOD02502:]
I REFER TO THE ABOVE COMPLAINT … I SUGGEST YOU REMOVE THIS FROM YOUR RECORDS TO AVOID LEGAL ACTION FROM MY ATTORNEY!!!! I SUGGEST YOU IN THE MEANTIME GET ALL THE VOICE RECORDINGS FROM 2 YEARS BACK AND LISTEN CAREFULLY TO THEM AS I WILL BE SUMMONING FOR THEM. SORT YOURSELVES OUT VODACOM.
HAS ANYONE ELSE BEEN ********** BY VODACOM?????
EMAIL TODAY FROM Ncube Incorporated !!!
12 February 2020
RE: Vodacom ACCOUNT NUMBER: I*** We refer to the above matter. Your Vodacom account has been handed over to Ncube Inc for collection. Please note: Payment is requested within 48hrs, failure will result in adverse listing and further legal action, R4129.64 is outstanding. Kindly contact us on *** to make payment arrangements and find out if you qualify for a discount of up to 60% Yours faithfully Ncube Incorporated [MID:VOD02502:]
CS
Cheron S's update12 Feb 2020, 14:22
Reviewer Update
DEAR VODACOM.....
I REFER TO THE ABOVE COMPLAINT … I SUGGEST YOU REMOVE THIS FROM YOUR RECORDS TO AVOID LEGAL ACTION FROM MY ATTORNEY!!!! I SUGGEST YOU IN THE MEANTIME GET ALL THE VOICE RECORDINGS FROM 2 YEARS BACK AND LISTEN CAREFULLY TO THEM AS I WILL BE SUMMONING FOR THEM. SORT YOURSELVES OUT VODACOM.
HAS ANYONE ELSE BEEN ********** BY VODACOM?????
EMAIL TODAY FROM Ncube Incorporated !!!
12 February 2020
RE: Vodacom ACCOUNT NUMBER: I*** We refer to the above matter. Your Vodacom account has been handed over to Ncube Inc for collection. Please note: Payment is requested within 48hrs, failure will result in adverse listing and further legal action, R4129.64 is outstanding. Kindly contact us on *** to make payment arrangements and find out if you qualify for a discount of up to 60% Yours faithfully Ncube Incorporated [MID:VOD02502:]
I REFER TO THE ABOVE COMPLAINT … I SUGGEST YOU REMOVE THIS FROM YOUR RECORDS TO AVOID LEGAL ACTION FROM MY ATTORNEY!!!! I SUGGEST YOU IN THE MEANTIME GET ALL THE VOICE RECORDINGS FROM 2 YEARS BACK AND LISTEN CAREFULLY TO THEM AS I WILL BE SUMMONING FOR THEM. SORT YOURSELVES OUT VODACOM.
HAS ANYONE ELSE BEEN ********** BY VODACOM?????
EMAIL TODAY FROM Ncube Incorporated !!!
12 February 2020
RE: Vodacom ACCOUNT NUMBER: I*** We refer to the above matter. Your Vodacom account has been handed over to Ncube Inc for collection. Please note: Payment is requested within 48hrs, failure will result in adverse listing and further legal action, R4129.64 is outstanding. Kindly contact us on *** to make payment arrangements and find out if you qualify for a discount of up to 60% Yours faithfully Ncube Incorporated [MID:VOD02502:]
CS
Cheron S's updateReviewer Update
11 Mar 2020, 09:30Vodacom's reply:
25 Jun 2019, 16:26
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact *** [free from Vodacom numbers]. Also, this account is managed by Van Der Venter Majopelo collections and they can be reached on *** [charged call].
Have a pleasant day further.
RegardsConsumer Website Team
25 Jun 2019, 16:26
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact *** [free from Vodacom numbers]. Also, this account is managed by Van Der Venter Majopelo collections and they can be reached on *** [charged call].
Have a pleasant day further.
RegardsConsumer Website Team
CS
Cheron S's update11 Mar 2020, 09:30
Reviewer Update
Vodacom's reply:
25 Jun 2019, 16:26
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact *** [free from Vodacom numbers]. Also, this account is managed by Van Der Venter Majopelo collections and they can be reached on *** [charged call].
Have a pleasant day further.
RegardsConsumer Website Team
25 Jun 2019, 16:26
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact *** [free from Vodacom numbers]. Also, this account is managed by Van Der Venter Majopelo collections and they can be reached on *** [charged call].
Have a pleasant day further.
RegardsConsumer Website Team
CS
Cheron S's updateReviewer Update
11 Mar 2020, 09:3160% discount.... please can someone give me some light on how Vodacom have the "power" to what they want ????? I cannot deal with this... !!!!
CS
Cheron S's update11 Mar 2020, 09:31
Reviewer Update
60% discount.... please can someone give me some light on how Vodacom have the "power" to what they want ????? I cannot deal with this... !!!!
CS
Cheron S's updateReviewer Update
26 May 2020, 11:39Vodacom... if I wanted to talk to you, I would answer you call.... but your dishonesty and lies, leaves me no choice but to take this further with my lawyers.... STOP sending me threatening letters whereby you think by discounting each time is going to benefit you as a company .. dream on!!! I will ask you again nicely... REMOVE my so-called debt to you, as this was a clear ********** activity that took place within Vodacom. I requested the voice recording of which you could please send to me ... I do not want to talk to you. Another letter below for those who are as frustrated as me. NCUBE ATTORNEYS>>>>>>>
NCUBE INCOORPORATED ATTORNEYS
SETTLEMENT OFFER
Plaintiff: Vodacom SA
Vodacom Account No: I***
Ncube Attorneys reference No VOD02502
Good day
We refer to the above-mentioned Vodacom account that has been handed over to Ncube Incorporated attorneys for collections with an outstanding balance plus interests and costs.
We further would like to confirm that you qualify to a settlement reduction towards the account of up to 50 discount from the outstanding balance provided that the account is settled not later than the 29th of May 2020
You may make a direct payment at FNB as below or alternatively verify your banking details for us to proceed with a debit order towards the account:
| Bank Institute : FNB BANK
| Branch Number : 253305
| Account number : ***
| Reference Number : VOD02502
Once the payment has been received via debit order, we will thereafter issue a paid up letter towards the account. We will thereafter request our client to update your information from ITC.
Urgently reply via e- mail or WhatsApp *** for us to provide the outstanding balance and get this matter resolved.
Regards
***
T ***
Web: www.ncubeinc.co.za
NCUBE INCOORPORATED ATTORNEYS
SETTLEMENT OFFER
Plaintiff: Vodacom SA
Vodacom Account No: I***
Ncube Attorneys reference No VOD02502
Good day
We refer to the above-mentioned Vodacom account that has been handed over to Ncube Incorporated attorneys for collections with an outstanding balance plus interests and costs.
We further would like to confirm that you qualify to a settlement reduction towards the account of up to 50 discount from the outstanding balance provided that the account is settled not later than the 29th of May 2020
You may make a direct payment at FNB as below or alternatively verify your banking details for us to proceed with a debit order towards the account:
| Bank Institute : FNB BANK
| Branch Number : 253305
| Account number : ***
| Reference Number : VOD02502
Once the payment has been received via debit order, we will thereafter issue a paid up letter towards the account. We will thereafter request our client to update your information from ITC.
Urgently reply via e- mail or WhatsApp *** for us to provide the outstanding balance and get this matter resolved.
Regards
***
T ***
Web: www.ncubeinc.co.za
CS
Cheron S's update26 May 2020, 11:39
Reviewer Update
Vodacom... if I wanted to talk to you, I would answer you call.... but your dishonesty and lies, leaves me no choice but to take this further with my lawyers.... STOP sending me threatening letters whereby you think by discounting each time is going to benefit you as a company .. dream on!!! I will ask you again nicely... REMOVE my so-called debt to you, as this was a clear ********** activity that took place within Vodacom. I requested the voice recording of which you could please send to me ... I do not want to talk to you. Another letter below for those who are as frustrated as me. NCUBE ATTORNEYS>>>>>>>
NCUBE INCOORPORATED ATTORNEYS
SETTLEMENT OFFER
Plaintiff: Vodacom SA
Vodacom Account No: I***
Ncube Attorneys reference No VOD02502
Good day
We refer to the above-mentioned Vodacom account that has been handed over to Ncube Incorporated attorneys for collections with an outstanding balance plus interests and costs.
We further would like to confirm that you qualify to a settlement reduction towards the account of up to 50 discount from the outstanding balance provided that the account is settled not later than the 29th of May 2020
You may make a direct payment at FNB as below or alternatively verify your banking details for us to proceed with a debit order towards the account:
| Bank Institute : FNB BANK
| Branch Number : 253305
| Account number : ***
| Reference Number : VOD02502
Once the payment has been received via debit order, we will thereafter issue a paid up letter towards the account. We will thereafter request our client to update your information from ITC.
Urgently reply via e- mail or WhatsApp *** for us to provide the outstanding balance and get this matter resolved.
Regards
***
T ***
Web: www.ncubeinc.co.za
NCUBE INCOORPORATED ATTORNEYS
SETTLEMENT OFFER
Plaintiff: Vodacom SA
Vodacom Account No: I***
Ncube Attorneys reference No VOD02502
Good day
We refer to the above-mentioned Vodacom account that has been handed over to Ncube Incorporated attorneys for collections with an outstanding balance plus interests and costs.
We further would like to confirm that you qualify to a settlement reduction towards the account of up to 50 discount from the outstanding balance provided that the account is settled not later than the 29th of May 2020
You may make a direct payment at FNB as below or alternatively verify your banking details for us to proceed with a debit order towards the account:
| Bank Institute : FNB BANK
| Branch Number : 253305
| Account number : ***
| Reference Number : VOD02502
Once the payment has been received via debit order, we will thereafter issue a paid up letter towards the account. We will thereafter request our client to update your information from ITC.
Urgently reply via e- mail or WhatsApp *** for us to provide the outstanding balance and get this matter resolved.
Regards
***
T ***
Web: www.ncubeinc.co.za