Vodacom threatens me for services they are not delivering

Item: Vodacom
Rating: 1
Author: Nolitha M

Took a vodacom month-to-month plan for wifi services in Dec 2022. Have not had wifi services since 18 Feb 2023 yet they keep on deducting my money. Issue is not resolved after multiple attempts and had to pay another service provider. Vodacom is now threatening me because I have reversed my funds for the last two months. Why must I pay for something I am not using? Vodacom is pathetic.

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Replies (1)

Vodacom's replyOfficial

23 Jun 2023, 12:15

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply23 Jun 2023, 12:15

Official