LS
Lerato S

1 reviews | Active since Jan 2013

12 Feb 2021, 10:43

Vodacom threatens, abuses and *****s from the sickly.

My mother had a cellphone contract with Vodacom which expired in 2018. She decided not to renew her contract however, she has brought it to my attention that the cellphone company continues to debit her account for the monthly R700 for her expired contract to this date. My mother says the consultants from Vodacom have called and threatened her when she was ill and unable to make payments. Upon enquiring why she is still paying for a contract that is no longer active, the consultants abuse and dismiss her questions. This cellphone company cannot be allowed to trample on consumer rights and ***** from the sickly. It has been 3 years since my mom’s contract expired, this is theft and a blatant disregard for consumer rights which needs to be corrected ASAP!!

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Replies (1)
Vodacom
Vodacom's reply12 Feb 2021, 11:07
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team