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Frans B

1 reviews | Active since May 2016

05 Dec 2016, 12:44

Vodacom threaten with legal action

<p>For the last 5 months the Vodacom debt collectors constantly sent sms's of an outstanding amount that needs to be paid or legal action will be taken!!</p> <p>I sent various mails to Vodacom to either supply me with a deatailed account for the claimed amount or remove me from the list so that I stop getting these stupid SMS's.</p> <p>The only responce is that vodacom can not find any outstanding monies and that the mater will be escalated :-) This happen now twice!!! </p> <p>When can I expect an answer and when will you inform your debt collectors</p>

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Replies (1)
Vodacom
Vodacom's reply05 Dec 2016, 15:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team