Vodacom, this is UNACCEPTABLE!

I have been without internet for 5 DAYS now, and I work from home—this is directly impacting my ability to do my job! The entire household has no internet, whether via WiFi or LAN.

I have attempted to cancel this service, but you refuse, insisting I must continue paying. Why should I pay for something that DOESN’T WORK?

Your support team is trying to shift the blame to Vumatel, but a Vumatel technician came to my home, investigated, and confirmed that the issue is with YOU—Vodacom, the ISP!

Here is the Ticket Number: SR***

Fix this IMMEDIATELY and reimburse me for the financial losses I have incurred due to YOUR failure to provide a functioning service. This is beyond frustrating!