LB
Lindy B

1 reviews | Active since Jun 2016

16 May 2018, 11:16

Vodacom - this is not right!

I am so angry - I was due to upgrade my phone last year and decided not to as it was still working fine - I called Vodacom to see if it was ok to not do the upgrade and do it as and when necessary. They said it was fine and suggested a cheaper contract which obviously I took. It was not explained to me that then I would be tied into a 24 month contract (as it was "migrated") and wouldn't be able to then upgrade my phone for another 2 years! This is what I called them about and was trying to avoid otherwise I would've upgraded the phone then and there. I now sit with an old phone which is slow and the battery lasts 5 mins and I can do nothing until Sep next year - this is ludicrous VODACOM. How can you do this??? I have lost all faith in Vodacom! Now I am stuck in a contract I can't cancel and a phone I can't use - THANK YOU SO MUCH VODACOM!

0
Replies (3)
Vodacom
Vodacom's reply16 May 2018, 11:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply16 May 2018, 14:01
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dominic

LB
Lindy B's update16 May 2018, 14:45
Reviewer Update
Thank you Dominic, you have restored my faith in Vodacom!