1 reviews | Active since Jun 2016
Vodacom - this is not right!
I am so angry - I was due to upgrade my phone last year and decided not to as it was still working fine - I called Vodacom to see if it was ok to not do the upgrade and do it as and when necessary. They said it was fine and suggested a cheaper contract which obviously I took. It was not explained to me that then I would be tied into a 24 month contract (as it was "migrated") and wouldn't be able to then upgrade my phone for another 2 years! This is what I called them about and was trying to avoid otherwise I would've upgraded the phone then and there. I now sit with an old phone which is slow and the battery lasts 5 mins and I can do nothing until Sep next year - this is ludicrous VODACOM. How can you do this??? I have lost all faith in Vodacom! Now I am stuck in a contract I can't cancel and a phone I can't use - THANK YOU SO MUCH VODACOM!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day
Kindly note that your enquiry has now been completed.
Regards
Dominic
Good Day
Kindly note that your enquiry has now been completed.
Regards
Dominic
