1 reviews | Active since Jan 2017
Vodacom thinks trying once to contact customer is good service
<p>Vodacom indicated that a consultant will give me a call in due course. I then received one call during a meeting and a sms indicating to call the contact centre. Do you really think I want to talk to the call centre and explain the whole story yet again?My invoice for double charge still not fixed.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Nobody has contacted me, so I contacted Vodacom contact centre. The processing date changed yet again to 24 February 2017. This is nou the fourth time it has changed. This is absolutely redicicolous!!! I am trying my utmost to sort this issue out, but Vodacom just do not want to play ball.
I think that I have done my part now and I can provide evidence of that.
Please do not give me another "a consultant will contact you in due course" It never happens!
Nobody has contacted me, so I contacted Vodacom contact centre. The processing date changed yet again to 24 February 2017. This is nou the fourth time it has changed. This is absolutely redicicolous!!! I am trying my utmost to sort this issue out, but Vodacom just do not want to play ball.
I think that I have done my part now and I can provide evidence of that.
Please do not give me another "a consultant will contact you in due course" It never happens!
As per email,credits processed.
As per email,credits processed.