KP
Koos P

1 reviews | Active since Nov 2017

13 Nov 2017, 07:45

Vodacom thinks nothing of complaints on Hello Peter

After more than a month trying to resolve an issue with poor signals with vodacom Customer care I went to Hello Peter,

Just as I predicted Voacom just answered that they will look in to the matter. Wel nothing has happened. I have still not receieved an e-mail, phone call, post ***eon. not a thing. I am really disgusted and would like to warn customers of Vodacom to rather go to another service provider than to use Vodacom. It seems to me that I will hace to go the legal route as I am paying through my teeth for nothing.

BE WARNED VODACOM CUSTOMERS YOU ARE NOTHING BUT A MONEY PIT TO THE POOREST CELLULAR COMPANY EVER.

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Replies (2)
Vodacom
Vodacom's reply13 Nov 2017, 08:22
Official


Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Nov 2017, 19:37
Official

Dear client,

We thank you for bringing it to our attention and do apologise for the inconvenience.

Your query has been addressed and assigned to the relevant supporting team.

Regards,
Vodacom Consumer Website Team