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Anthony D

1 reviews | Active since Oct 2012

01 Feb 2017, 14:11

Vodacom think they own your service

<p>After a Vodacom employee suspended my cell service for no reason other than I suspect to assist a person who hacked my bank account, Vodacom refuses to share the information with me on who blocked my phone.</p> <p>i pay them for a service which their staff blocked without reason and then they refuse to share the information so I can lay a ***** case. Who do Vodacom think they are if I pay for a service I am entitled to know who accessed my service and blocked it to allow someone to commit banking *****, but Vodacom refuse to supply the information</p>

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Replies (2)
Vodacom
Vodacom's reply01 Feb 2017, 15:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply02 Feb 2017, 18:27
Official

As per telephonic discussion,feedback provided.