VODACOM THINK THEY ARE UNTOUCHABLE

This is the message that I wrote on Friday: " I did a online upgrade on the 22nd of May 2018. I have done online upgrades regularly and almost everytime received my new device the next day. As I did not hear anything I phoned customer care and were told that the transaction was not confirmed yet. The lady even phoned me on the 22nd after I received the confirmation sms to inform me that there is a system error and the device on the sms is my old device but that I will recieve the device as per our telephone conversation on the upgrade. I also did the activation on my phone while we were doing the upgrade. Now I am being told that they will phone me to do the confirmation and that the device were not even dispatched yet! I am so disappointed, have been a loyal client for many years and have more than 10 line with them. I am now seriously considering moving to another more reliable service provider, worst service ever!"

Then I received this reply:

"Official business reply

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards Vodacom Consumer Website Team"

After that, I had I got a phoncall from a gentleman saying that the issue will be reloved immediatly. At 15:00 a lady (SIBONGILE) from Vodacom Confirmations Department phoned me and said because of the mistake from their side, the commit to deliver my deviCe lastest Monday which is today. As I still did not hear anything I phoned now again and was told that the phone was even dispatched yet and that I will only receive it on Friday. I am livid, it is as if VODACOM think they are untouchable!!!! This issue better be resolved today!!!!!!!! Your phone call are recorded, please go and listen to the call where she confirms delivery today!!!!!!!