CK
Candice K

1 reviews | Active since Feb 2013

23 Jun 2016, 14:02

VODACOM - THIEVING IDIOTS

<p>I tried doing this the right way by contacting Vodacom directly, but seems they only react to threats and nasty social media reviews!!!</p> <p>My contract was with Altech and was taken over by Vodacom in April. Altech took the April debit order and Vodacom never recovered it from Altech. <br />Now i am being double debited continuously and charged admin fees because Vodacom is too pathetic to follow up with payments.</p> <p>I then did the homework for them, and EMAILED THE PROOF and REF NR of debit that went off, and yet they still argue that no payment was received!</p> <p>It is Vodacom's responsibility to follow up with payments, since they are the one's that took the acount over.</p> <p>I am now having to WALK to work since they double debited me again, and took an admin fee this month, taking my budgeted fuel money.</p> <p>The service from Vodacom is beyond pathetic and I WiLL DEFINATELY be CANCELLING my contract at the end of the term.</p>

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Replies (1)
Vodacom
Vodacom's reply24 Jun 2016, 08:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team