Vodacom Thieving

<p>Every December us as customers seem to have a problem with Vodacom data usage. My account this month indicates a 6gig data usage, however I have wi-fi at home, the same as every other month of the year. I bought 2 gig and had again have to buy 1 gig, but my account reflects these purchases in double. When I phone them they confirm my original purchase, but tell me to phone the accounts department to reverse the duplicates. Trying to resolve the issue with customer services is heart pulpitating, The incompetance is at a level i have never and never want to experience again. Upgraded another contract in December, all of a sudden all the data on this contract dissapears, spend 6 hours trying to resolve the new contract and the account for the other contract, after visiting two branches and various telephonic conversations, still to no avail. this is pure and utter thieving and the fact that it is impossible to resolve with Vodacom will now force me to open a case of theft at the SAP. This is NOT acceptable. </p>