VODACOM - *******, USELESS, ***********

A ZERO RATING!!! PATHETIC SERVICE!!! TERRIBLE CUSTOMER SERVICE!!!

VODACOM ARE *****ING FROM ME BY REINSTATING A CANCELLED ACCOUNT AND NOT REFUNDING ME!!!

*********** PEOPLE WHO CAN NEVER HELP AND ALL THEY DO IS 'LOG A TICKET'!!!

Once again I find myself being debited after the service was cancelled in MAY 2020. Today I speak to a 'team leader/supervisor' who says that (I QUOTE) 'no manager nor supervisor nor any other manager nor director at Vodacom will answer calls or speak to any customer, maam'...... what??? To ensure that an ongoing problem OF 4 MONTHS is sorted out and to keep a customer happy, middle management and senior management wont speak to a customer. This shows the true pathetic and *********** culture and service Vodacom has to offer.

I have called in to customer care in AUGUST who said they would sort out the problem, then September it wasnt sorted so I call again, and then to find out STILL nothing was done about it, I call in October and they say NO ONE logged a ticket??? USELESS STAFF and SERVICE!!!

Telephonically I get told 'sorry Vodacom reinstated the account in error and it will be sorted. We have logged a ticket. This is an error on our side and you will be refunded.' I ask when and the answer is, 'we have logged a ticket as urgent'. NNNNOOOOOOOOO!!!!!!! THAT IS NOT AN ANSWER TO MY QUESTION. NO ONE AT VODACOM CAN EVER HELP AND THIS TIME IM GOING TO CARTE BLANCE.

HOW MANY OTHER PEOPLE ARE VODACOM *****ING FROM.

VODACOM OWE ME MONEY AND ANSWERS!!!