Vodacom ******* robbing customers

Good morning

On 25 November 2020 I double paid vodacom R4900 due a problem on the Capitec app. I requested a refund and called on numerous occasions with no joy. Towards the end of December a consultant said that it would only be processed in January 2021 and I said then I will not be paying my account because I am in credit. Yesterday 7 January 2021 a debit order of R3800 goes off which I DID NOT AUTHORIZE. I called this morning and was on hold for 35 minutes!

I am going to reverse this debit order as I did not authorize it and it's ******* for vodacom to just debit my account without prior approval from me.

I want this matter sorted out as soon as possible because vodacom are behaving like ******* just taking money without any authorization and not crediting me back! This needs to be resolved before I take my 4 contracts and years of loyalty elsewhere where customers are treated properly.

I await your response.