Vodacom, ******* or just simply lazy and pathetic?

I have been a loyal Vodacom customer for more than 10 years, but I have now been driven to the point of insanity, after an issue that has not been resolved since August 2019.

In June 2019 I upgraded with an outstanding balance of R370. In July 2019 a total of R370 + R995 (my upgraded package deal amount) was debited from my account. No problem.

However, the following month, instead of the expected debit amount of R995, R1425.98 was deducted from my account... The only feedback I received at that point was that I was still being charged for my old handset. So after paying the outstanding balance of R370 and receiving no airtime as per my pre-upgrade contract, my old handset was still "active".

In November 2019, there was an attempt to reimburse me for the money that Vodacom had ****** from me, but came December 2019, ANOTHER R1425.98 WAS DEDUCTED FROM MY ACCOUNT!

Despite over 10 service request numbers, hours spent on the phone and countless visits to the Vodacom shops (Rosebank and even the Sanctuary, Somerset West) , this nonsense has continued. Today R1425.98 was again deducted from my account when my bill is actually only R995.

I am tired. Vodacom - 1. First CANCEL MY OLD HANDSET 2. YOU OWE ME +/-R1240. You can do the maths and reimburse me immediately. 3. But most of all, you owe me AN APOLOGY for the atrocious service you have frustrated me with for months.

There was no option to give you zero stars. If I could, I would.