Vodacom - ******* in plain sight

We phoned vodacom after a cellphone upgrade for my dad. We upgraded his data package and since then we have lost R 773 for data. It is clear theft. When asked to get a refund, we were told by the "customer support" it doesn't work that way.

In my opinion this is clear theft. One amount was added to my dad's vodacom bill, the other 5 were airtime vouchers that would be used to convert to data. The first time we bought was Saturday the 14th of December, that data lasted roughly 7 hours, no streaming, no social media, no anything. On Sunday morning it was gone, 4GB. Then we bought R 194 to convert to 3GB, I had barely loaded the data and it was all gone. This is when we called the call center.

I did on the call say that vodacom are ******* and are *****ing from us as we paid for a service, got nothing in return and they will not refund us. Today, Tuesday 17 December 2019, I purchased R 304 to buy 5GB data, again it is all gone as soon as I purchase the data. I have every airtime slip and no data to show for it.

I believe these vodacom people have become so used to *****ing that they do not care whether a customer gets what they pay for. I wish Wendy Knowler could help me because vodacom is absolutely useless.