Vodacom = ******* & **********... NEVER USE THEM (Your sanity will thank you)

<p>I have been stuck in a constant struggle with Vodacom for more than 8 months now. Vodacom overcharged my account for a few months.</p> <p>After numerous attempts to rectify the situation by phoning their call center, which by the way probably offers the worst experience in South Africa, I just decided to cancel my debit order as they were clearly in breach of contract. </p> <p>You'd expect that a mobile network will be able to set up a proper call service....You'd be wrong.</p> <p>After they realised that the debit order failed they were very quick to credit my acount (I've been asking for this action for more than 3 months). The issue is that they did not credit me for the full amount they wrongfully debited from my account. After I reactivated my debit order again, they were still of the opinion that I owe them more than I do.</p> <p>I phoned their Call centre a couple more times (45min & at least 3 call transfers for each call...after which the line just usually drops). I lodged a formal Invoice dispute more than 12 business days ago and still no response, even though they promised to phone me within 7 days. I phoned the Call centre once more only for the same....Had to listen to the helpless agent explaining that my dispute has not been looked at yet....After 10 Business Days. Meanwhile Vodacom is harrassing me with Collections calls claiming their money that I DO NOT OWE them!!! </p> <p> </p> <p>I have started collecting all the info at my disposal including all of our calls that I have recorded as well as written documents and will be lodging an official complaint with the Consumer Commission. I believe that the person responsible for overseeing this internal Vodacom process should be fined/suspended personally as they are running a Grossly Negligent service that shamelessly de*****s customers and bluntly refuses to offer any assistance.</p> <p> </p> <p>I have always been a loyal Vodacom customer and I have never missed a payment until I was forced to do so in order to get any form of feedback from Vodacom.... If their agents would've been able to explain to me how I was doing my calculations incorrectly, I would've gladly paid the full amount.</p> <p> </p> <p>If you have any prospects of not messing up your own day/week/month then I urge you to throw away that Vodacom brochure and rather seek an alternative.</p> <p> </p>