Vodacom= ****** *******!

A huge company who makes millions daily still *****s from their customers! I loaded R110 of airtime which vanished into thin air after loading it in then again another R29 did the same. This is pathetic as i am not subscribed to anything. When calling vodacom to find out about the situation, after a whole day of investigating do they tell me because i had bought the airtime via banking app there is an issue? This is not my first time purchasing from the banking app?? No resolution nontheless. If its not data it is airtime. Nothing new with vodacom