LM
Lameez M

1 reviews | Active since Nov 2014

01 Apr 2019, 15:27

Vodacom ******* - Debit your account after you cancelled contracts.

I cancelled my contract in the middle of February and was told that a debit would still go off the end of February because it was too short notice. I said OK, that's fine. But then they decide to debit me again the 28th March and for some reason, NO-ONE CAN ASSIST ME IN GETTING THIS SORTED. The number is prepaid already so I can't call the cancellation department and your accounts department doesn't answer their phone. I suggest you contact me and sort this out ASAP!

0
Replies (2)
Vodacom
Vodacom's reply01 Apr 2019, 16:27
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply01 Apr 2019, 19:06
Official
 
Dear Lameez 

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced. 

Have a great day further 

Vodacom Consumer Website Team