MC
Mark C
1 reviews | Active since Mar 2020
25 Mar 2020, 09:50
Vodacom *******
I was wondering why my pre paid airtime was always running out so fast. So I did an experiment. I loaded R110. Made a call for less than a minute. Checked my balance again. R2.99 charged. So much for 79c and minute!! More than triple! Since loading this amount on Monday I have made exactly 1 minute and 39 seconds of outgoing calls. Checked my balance: R1.07 left. So thats R106 for 1 and a half minutes of calls! Are you kidding me??!!! Didn;t realise Vodacom was charging R53 a minute!! You utter ******* who knows how long this has been going on. I expect a full refund and I am going to keep monitoring my balance like a hawk so I can call you out again.
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Vodacom's replyOfficial
25 Mar 2020, 11:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Mar 2020, 11:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MC
Mark C's updateReviewer Update
25 Mar 2020, 11:17Thanks for the Robot response. I guess I'll be hearing from someone in perhaps the next 1 -365 days, or not at all? Standard stuff.
MC
Mark C's update25 Mar 2020, 11:17
Reviewer Update
Thanks for the Robot response. I guess I'll be hearing from someone in perhaps the next 1 -365 days, or not at all? Standard stuff.