LJdB
Leo Jan de Beer
1 reviews | Active since Sept 2010
03 Dec 2020, 22:01
Vodacom ******* - contract that never ends
Cancelled my contract 3 months ago and now vodacom is black listing me. I have reference numbers. Be warned that once you get a vodacom contract you stuck for life and they will never cancel even after you cancelled a contract.
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Replies (2)
Vodacom's replyOfficial
04 Dec 2020, 07:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Dec 2020, 07:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LJdB
Leo Jan de Beer's updateReviewer Update
17 Mar 2021, 17:41Vodacom has corrected the cancelation but logged an amount of R261 after fixing my account against my name at Transunion outstanding. I am also getting invoiced R10.09 (Unlock processing fee) every month affecting my credit score? Why am I charged for things when not having an account? Why the amount of R261 logged to TransUnion if the cancelation was logged and per above fixed? How do we correct this?
LJdB
Leo Jan de Beer's update17 Mar 2021, 17:41
Reviewer Update
Vodacom has corrected the cancelation but logged an amount of R261 after fixing my account against my name at Transunion outstanding. I am also getting invoiced R10.09 (Unlock processing fee) every month affecting my credit score? Why am I charged for things when not having an account? Why the amount of R261 logged to TransUnion if the cancelation was logged and per above fixed? How do we correct this?