1 reviews | Active since Sept 2016
Vodacom *******
With the situation currently globally, it's very sad that I have to beg for my money back from Vodacom. My debit order from April did not go off, I called Vodacom 4 times to arrange another debit from my account - this did not happen. The May debit order was due to go off on the 4th May, when this did not happen I started receiving messages about my account being in arrears so I went into a store and paid the account in full in cash. Coincidentally that same night (7th May) my account was debited by Vodacom. I have now called regarding my refund 3 times and 8 days later I am still waiting for answers as to when I will get my money. I have a family to support and no salary coming in.... Vodacom's service is shocking!!!
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for the response but please advise when it was approved and when the money will be transferred.
I have been calling every 2nd day for feedback but no one is able to advise when it was approved.
I have a family to feed and you are holding into that money.
Regards,
Kate
Thank you for the response but please advise when it was approved and when the money will be transferred.
I have been calling every 2nd day for feedback but no one is able to advise when it was approved.
I have a family to feed and you are holding into that money.
Regards,
Kate