JV
Jay-Dee Verster
1 reviews | Active since Feb 2019
10 Oct 2022, 05:47
Vodacom ******* and *****.
Vodacom are a bunch of ******* and *****. I signed a 36 month contract with them and they said I have a promotional 1 gig that comes for free for the duration of the contract. All of a sudden they started charging me for this. When I try call to see what is happening its always the wrong department and when I get transferred the line cuts out.
Then I get told that they want to put me on a better plan where I get more for only an extra R10 per month. When I received my bill this month it is a lot more then R10. I want this sorted out ASAP and I am not paying my bill until this is sorted out.
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
10 Oct 2022, 07:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Oct 2022, 07:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JV
Jay-Dee Verster's updateReviewer Update
10 Jan 2023, 11:12Vodacom has still not fixed the issue and no effort from there side has been made.
JV
Jay-Dee Verster's update10 Jan 2023, 11:12
Reviewer Update
Vodacom has still not fixed the issue and no effort from there side has been made.
