JV
Jay-Dee Verster

1 reviews | Active since Feb 2019

10 Oct 2022, 05:47

Vodacom ******* and *****.

Vodacom are a bunch of ******* and *****. I signed a 36 month contract with them and they said I have a promotional 1 gig that comes for free for the duration of the contract. All of a sudden they started charging me for this. When I try call to see what is happening its always the wrong department and when I get transferred the line cuts out.

Then I get told that they want to put me on a better plan where I get more for only an extra R10 per month. When I received my bill this month it is a lot more then R10. I want this sorted out ASAP and I am not paying my bill until this is sorted out.

0
Replies (2)
Vodacom
Vodacom's reply10 Oct 2022, 07:55
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
JV
Jay-Dee Verster's update10 Jan 2023, 11:12
Reviewer Update
Vodacom has still not fixed the issue and no effort from there side has been made.