1 reviews | Active since Dec 2009
Vodacom - ******* and **********
<p>Not only do you debit our account, you then debit again within a week not once, but THREE times !!! I have faxed, emailed, called. You have the audacity to say it takes 7 working days to refund us. It took you one second, WITHOUT AUTHORITY OR PERMISSION. Your excuse is 'system error'....laughable...</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Still no word from anyone at Vodacom !!! Surprise, surprise...I'be been holding now for thirteen minutes, been bounced back and forth between three different agents..then I got put through an answering service rating your service ??? !!!! Are you people for real ?? Still no refund...
Still no word from anyone at Vodacom !!! Surprise, surprise...I'be been holding now for thirteen minutes, been bounced back and forth between three different agents..then I got put through an answering service rating your service ??? !!!! Are you people for real ?? Still no refund...
Not only are Vodacom ******* and **********, now they're ***** too ??? All of a sudden, no record of banking statements (which had been confirmed telephonically as being received, since the consultant recounted figures), no record of expiditing, which was confimed, no record of anything ???? Conveniently the fax machine is 'out of order'...I wonder how the lady recounted my figures.......Now they want to tell me 7-14 working days to settle a 'dispute'.....THIS IS NOT ACCEPTABLE VODACOM...REFUND......TODAY !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Not only are Vodacom ******* and **********, now they're ***** too ??? All of a sudden, no record of banking statements (which had been confirmed telephonically as being received, since the consultant recounted figures), no record of expiditing, which was confimed, no record of anything ???? Conveniently the fax machine is 'out of order'...I wonder how the lady recounted my figures.......Now they want to tell me 7-14 working days to settle a 'dispute'.....THIS IS NOT ACCEPTABLE VODACOM...REFUND......TODAY !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
And yet another day with no word from Vodacom...surprise, surprise.....STILL NO REFUND !!!!!!!!!!!
And yet another day with no word from Vodacom...surprise, surprise.....STILL NO REFUND !!!!!!!!!!!