Vodacom ******* and ******!!!!!

If I could give Vodacom 0 star rating I would. I completed forms to CANCEL my router and upgraded to a much more expensive router as well as upgraded my cellphone contract. A year later Vodacom was able to alert me that my sister's phone was up for an upgrade, at which point I find out that the router I specifically asked to CANCEL was never cancelled at all. Vodacom continued to take my money. So when I then made a scene and asked to now cancel both my sister's contract and the same router...they give me cancellation papers to sign...only for me to find that they only gave me cancellation for insurance on both instead of what I asked. Vodacom are ******.

I cannot cancel my current contract for my phone and new router as I am obligated to stick to the contract. If I were to ignore the obligations Vodacom would contact me immediately. However when I have a contract with my wishes to CANCEL Vodacom has ignored my wishes and at every turn looked to not stay obligated to my needs. So why should I trust them or continue to give them business?

I don't have to and will not. I will move to fnb connect and tell all my friends and family to never touch Vodacom ....And if with them to switch!!!! I am so disappointed with Vodacom and feel betrayed. Their customer service and ethics are non existent.

Their call centre does not have a reference number system. They say all I must do is remember th3 person I spoke to and the date. The lady at Cellucity told me I was meant to notice that my debit orders were coming off....So Vodacom has an excuse and constantly points the finger at me the customer to make sure they don't ***** from me or ***** me. They have built the system to not be in favour of my needs but of their needs only. At every point leavibg me with nothing to prove I asked to CANCEL this. Because did you know their new system doesn't allow you to CANCEL at the stores it must be done over th3 phone...us8ng th3 very same call centre that has no reference numbers.

Very very angry!!!!! I need Vodacom to cancel my numbers immediately and stop *****ing from me. Nobody f4om Vodacom has contacted me after all my asks to soeak to someone senior who can help me