TL
Tony L

1 reviews | Active since Aug 2022

24 Aug 2022, 16:07

Vodacom *******

So let me explain Vodacom fibre ,they sold me a fibre contract and installed the fibre inside the house ,but the problem is there is no box outside the house to connect too ,vodacom has done the installations outside for all the other houses but forgot to do mine . I have begged and pleaded with them to tell if they are coming to install the outside box ,there is no answer from them since January of 2022, its 8 months later there are taking my money every month but no reply and no fibre. They are daylight ******* by *****ing our hard working money for a service they are not providing. I have dealt with a few internet providers and I have never experienced the pathetic ,poor service like a have from Vodacom. This is a typical example of our rights as a consumer ,paying for something we not getting . i will expose vodacom and will take them to court for not giving me what they promised ,and still taking my money every month .

DAYLIGHT *******

0
Replies (1)
Vodacom
Vodacom's reply25 Aug 2022, 07:47
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team