WB
Wade B

1 reviews | Active since Apr 2016

03 Aug 2017, 09:27

Vodacom *******

<p>I have had a Vodacom contract since May last year. The last few months I have seen an increase on my Vodacom bill... I downloaded the bill and saw that "content services" was being charged... By Vodacom... I phoned them on the 04/07/2017. At that stage they had already ****** almost R1500.00 from my account... I was informed by the Vodacom employee that this often happens and he gave me contact details for Waspa. I was informed that he will unsubscribe from the services(which I did receive SMS's that I was unsubscribed)... I sent an email to waspa and they are still following up... I am still waiting for my money... I am not sure why the **** I should contact them, as I never gave permission for any of the services... Vodacom has *******ly debited my account... Imagine how I felt when I checked my bill this month... Over R600 charged again for ******* "Content Services"... I demand that Vodacom pay back my money, which is now over R2100... I am at the stage where I feel like cancelling my contract and opening a ******** case against Vodacom... I never Subscribed for any services, and they have just been *****ing my money!!! </p>

0
Replies (2)
Vodacom
Vodacom's reply03 Aug 2017, 09:47
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply04 Aug 2017, 12:37
Official

Dear Wade,

Feedback has been provided.

Regards,

Cassandra

Best regards,