LB
Lana B

1 reviews | Active since Feb 2017

01 Feb 2017, 07:20

Vodacom *******

<p>So. I have been a loyal Vodacom customer since 1995 .. with the same number (and over the years more numbers for the kids, family, etc).</p> <p>My recent upgrade in November, however, has changed my settings to NEVER receive airtime from Vodacom... not even if I buy extra airtime in the month via the sms *111# function... I get the confirmation sms, yes, but it disappears before I can even use it.</p> <p>My contract specifies that I get airtime, data and my stipulated number of sms's per month... but the airtime never comes?!</p> <p>I checked again, first thing on this fine First of February morning, and ... no surprises..... once again my airtime did not come through.</p> <p>And this, after I posted a scathing review on Hello Peter in December with the exact same complaint. </p> <p> </p> <p>I am done.</p> <p>As soon as I can wriggle myself loose from this useless contract, I will be shopping elsewhere.</p>

0
Replies (2)
Vodacom
Vodacom's reply01 Feb 2017, 07:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply06 Feb 2017, 09:17
Official

As per telephonic discussion,feedback provided.

Best regards,