Vodacom *******!
I took out a contract at Vodacom over 2 years ago. With my upgrade I received a "free" sim card that I did not want. I got told by the consultant that it was free and I didn't have to use it. So I threw it away the same day. Now after the 2 years I am being charged monthly for it. Something that I did not want? Something I was told is free?? And when I phone through to query it I get told that I wont be getting credit on those months I was charged??? Ridiculous! Thievery!! Absolutely immoral!!! I am disgusted!!!! This is not a network I will be using anymore once my contracts come to an end.
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Replies (4)
Vodacom's replyOfficial
17 Oct 2019, 07:19Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Oct 2019, 07:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
17 Oct 2019, 09:46Let's see if I get a call..
's update17 Oct 2019, 09:46
Reviewer Update
Let's see if I get a call..
's updateReviewer Update
18 Oct 2019, 12:23Still no phonecall.. pathetic!
's update18 Oct 2019, 12:23
Reviewer Update
Still no phonecall.. pathetic!
Vodacom's replyOfficial
28 Oct 2019, 13:10Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply28 Oct 2019, 13:10
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team