RJ
Riana J

1 reviews | Active since Jan 2017

11 May 2022, 16:02

Vodacom = *******!

I already reviewed them previously, and the wrongful deductions of >R1 000 was never credited to me, but eventually I completed the 2 year contract, and cancelled it. They promised me wonderful packages if I would continue with them, but fortunately I did not fall for it. The agent confirmed that no further deductions would be made, and that the debit order would be cancelled from their side. Even supp**** a cancellation number, but the next month they deducted the full premium again. Tried contacting them, but they ignore my e-mails and won't accept calls from the phone because it's no longer on contract (they automatically changed it to pre-paid on completion of the contract). Now I'll have to pay R45 via my bank to lodge a dispute re. the deduction. There may be honourable agents working for them (those I interacted with, all spoke kindly), but somehow there is a major FLAW or DELIBERATE CHEATING in the Vodacom system. I consider them equal to *******! STAY AWAY FROM VODACOM!!!

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Replies (1)
Vodacom
Vodacom's reply12 May 2022, 07:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team