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adil R
1 reviews | Active since Oct 2012
01 Jul 2019, 22:44
Vodacom *******
I had a data contract with vodacom. Opened May 2017. It costed R300 for 20 gigs data for one month. Contract ended in May. They automatically charged me R800 for one month. Tried complaining and they just don't care. *******. Was a customer for 15 years. Never missed a payment. And this is how they repay you.
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Vodacom's replyOfficial
02 Jul 2019, 08:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Jul 2019, 08:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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adil R's updateReviewer Update
03 Jul 2019, 20:54I called the center yesterday to cancel. They told me that I can only cancel the contract End of Aug. Meaning I will be charged 800 for July and Aug. Costing me 2400 for 60 gigs of Data. In this day and age this is ******ion and theft. They tell me my contract is completed yet I cant cancel it. Why is it so hard for Vodacom to sort this out yet it is so easy to ***** money from my account? Why cant Vodacom out of courtesy let you know that a debit order of R800 for example will be processed. I can only assume it is because they want you not to notice. I am a senior public servant working to the Western Cape Government. I will use this platform and many others to educate the public on the workings of such a company like Vodacom. R800 wont matter to you, but it is the principal behind the way you do business that has really upset me. I was actually planning to upgrade this contract but now I will never use Vodacom again, As soon as my other contracts are paid up, I will use another service provider. You have lost a loyal customer who never missed a payment for 15+ years. Well done!
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adil R's update03 Jul 2019, 20:54
Reviewer Update
I called the center yesterday to cancel. They told me that I can only cancel the contract End of Aug. Meaning I will be charged 800 for July and Aug. Costing me 2400 for 60 gigs of Data. In this day and age this is ******ion and theft. They tell me my contract is completed yet I cant cancel it. Why is it so hard for Vodacom to sort this out yet it is so easy to ***** money from my account? Why cant Vodacom out of courtesy let you know that a debit order of R800 for example will be processed. I can only assume it is because they want you not to notice. I am a senior public servant working to the Western Cape Government. I will use this platform and many others to educate the public on the workings of such a company like Vodacom. R800 wont matter to you, but it is the principal behind the way you do business that has really upset me. I was actually planning to upgrade this contract but now I will never use Vodacom again, As soon as my other contracts are paid up, I will use another service provider. You have lost a loyal customer who never missed a payment for 15+ years. Well done!