Vodacom *******!!

I have had an account issue with Vodacom for 3 Months now and is not even close to being resolved! I have been in contact with the call centre and I have been into the customer care 3 times. To this day no one can assist me and when I discuss the issue with the consultant they will agree that there is an issue and the matter is then escalated only to come back unresolved and we back to square one. And when I return to customer care its always a different consultant and then I have to start this process all over again and no one can show me where I am in arrears. Now they have cut off my service and I will not pay the arrears amount because they cannot tell me what they are charging me for!!!! I will continue to only pay my installment but whats the use of even paying that if the service is no longer in use? If this matter is not resolved this month, we will have to go the legal route because I am not prepare to pay for a service not in use!! Pathetic Service!!