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TM
Thikho M

1 reviews | Active since Jun 2018

25 Apr 2019, 11:44

Vodacom *******

Vodacom took my airtime they telling me stories be rwady to loose a customer who recharges with R50 everyday.I am done with vodacom.

0
Replies (6)
Vodacom
Vodacom's reply25 Apr 2019, 13:15
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

TM
Thikho M's update25 Apr 2019, 14:16
Reviewer Update
This Automatic reply is boring,the way you dont take customers serious you dint even give yourself time to reply,i want my AIRTIME i bought it
Vodacom
Vodacom's reply26 Apr 2019, 08:11
Official
Dear Thikho, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved.   
Regards Consumer Website Team(SA)    

Best regards,

TM
Thikho M's update26 Apr 2019, 08:47
Reviewer Update
Ohk i hear that but where is the airtime?
TM
Thikho M's update26 Apr 2019, 14:11
Reviewer Update
If i dont get my airtime by the end of today im changing to telkom,is like you doing a favor for using vodacom
Vodacom
Vodacom's reply29 Apr 2019, 09:14
Official
Dear Thikho,

The airtime has been loaded. Please try checking your balance again. 

We apologise for the inconvenience caused. 

Regards, 
Vodacom Consumer Website Team 

Best regards,