SJ
Sibusisiwe J

1 reviews | Active since Oct 2015

01 Nov 2018, 03:57

Vodacom *******

Vodacom **********ly upgraded my account and assigned a n additional number to my profile two years ago. I went from pillar to post trying to prove that I did not upgrade and it took weeks for them to even log the call properly. After further weeks, they eventually processed cr notes to reverse the amounts. It looks like they never cancelled the ********** number because when I went online to check my account this morning, the number is there again! Now I suppose I will have to go through all the trouble again!

0
Replies (1)
Vodacom
Vodacom's reply01 Nov 2018, 07:12
Official
Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team 

Best regards,