WB
Wade B

1 reviews | Active since Apr 2016

01 Sept 2018, 13:00

Vodacom *******!!!!!!!!!!!!!!

I am sick of Vodacom *****ing my hard earned money... I had a contract which I agreed to pay about R1300 a month for... Vodacom has been *******ly debiting my account with amounts sometimes almost double of what I should be paying... I have never agreed to pay a cent more then what our contract was, yet they feel it is good business to ***** from their customers... I have tried to email them, but their email is temporarily discontinued... I don't understand the language on the customer care number... I don't know what to do... I think opening a ******** case might be the best thing to do...

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Replies (2)
Vodacom
Vodacom's reply01 Sept 2018, 13:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply01 Sept 2018, 14:02
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)

Best regards,