Vodacom *******????

We have a contract with the Vodashop in Rustenburg. We took out a contract at the shop for a P10. Our P10 screen broke and when we took the phone in for repair, we were informed that the P10 is discontinued and we cannot get any other P10.

Now the problem is, Vodacom valued the P10 on what the value of the phone would be now, and paid the amount to the Vodashop in Rustenburg. So we can only get a phone for that value.

They really did all they could, it is Head Office who does not know what client service are. I also work for a very big company, and know how useless Head Office people can be.

Thing is .... we still pay a monthly fee for the contract where we made a commitment to Vodacom, based on the P10. Now they want to give us a cheaper phone but we still have to pay for the P10. Now we can't stop our contract, because we made a commitment, why can they not commit to their side?

Can we please get some assistance on this, because this is actually theft from their side?